Effective Date: 20th June 2020
1. Refund Eligibility
At Edigitalkart, we are committed to delivering high-quality digital products, including templates, to our valued customers. We understand that occasionally, a product may not meet your expectations. Therefore, we offer a 7-day refund policy for digital products that do not work as intended.
To be eligible for a refund, you must meet the following criteria:
- You have purchased a digital product from edigitalkart.com.
- You have contacted our customer support team within 7 days of your purchase date.
- You have provided sufficient information and evidence demonstrating that the digital product is not functioning as described or expected.
2. Non-Refundable Items
Please note that certain circumstances may render your purchase ineligible for a refund:
- Downloaded or accessed digital products: If you have already downloaded or accessed the digital product, you will not be eligible for a refund.
- Changes in your requirements: We recommend thoroughly reviewing product descriptions and system requirements before making a purchase to ensure compatibility.
- Refund requests beyond 7 days: We are unable to process refund requests submitted more than 7 days after the purchase date.
Unauthorized distribution: If we suspect that a refund request is fraudulent or the result of unauthorized distribution, we reserve the right to deny the refund.
3. How to Request a Refund
To initiate a refund request, please follow these steps:
- Contact our customer support team via [contact information], providing your order details and a clear description of the issue you are facing with the digital product.
- Our support team will review your request and may request additional information or documentation to assess the situation.
- If your request is approved, we will process the refund to the original payment method used for the purchase within 3 business days.
4. Contact Us
If you have any questions or need assistance with our refund policy, please contact us via chat support. Our customer support team is available to help you and address your concerns.
Edigitalkart reserves the right to update or modify this refund policy at any time. Please review this policy periodically to stay informed about any changes. Your continued use of our website and purchase of digital products constitutes acceptance of this refund policy.
Last Updated: 28th September 2023
Thank you for choosing Edigitalkart for your digital product needs. We appreciate your trust in our products and services.